Frequently Asked Questions 
What are your rates and fees?
Our rates are very competitive. We offer “Specials” that make our rates extremely attractive. We don’t require a security deposit. We do have a $10.00 administration fee that can be waived if you sign up for automatic payment on your credit card. We encourage everyone to stop by and take a tour with our friendly and knowledgeable manager. We will analyze your specific storage needs. We offer a fenced and gated property, an on-site manager, 24-hour access (upon request) and more. Please inquire directly for pricing and current specials.
What size units do you have and what size do I need?
Our friendly manager has years of experience and can help you determine what size you need based on what you are storing. Use our “sizing guide” as a reference. We have small units (10X10) to large garage sizes (12x30).
Do I need a lock?
We provide you with one heavy-duty Chateau disk lock when you rent a unit (limit one per customer). We sell additional locks for $14.95, along with a complete range of packing supplies that include boxes, tape, mattress bags, plastic bubble wrap, etc. All of our packing supplies are value-priced.
Do I have to sign a lease?
Our contracts are month-to-month and you can move in or out as you desire. There are no long-term contracts. If you do need long-term storage, check with our manager for specials offered at the time of rental.
When do I have access to my unit?
Our standard access hours are from 6 a.m. until 10 p.m. 7 days a week, even on holidays. We can provide 24-hour access to businesses that need it, upon request. Our office hours are 10 a.m. to 2 p.m. Monday, Tuesday, Thursday, Friday and Saturday. Our manager has a number that you can call after hours in case of an emergency.
How secure are my belongings?
Our manager lives on-site, so someone is on the property most of the time both day and night. The gated access allows only those with an access code to enter. You will have your own special access code (which you will select) so you will be able to enter the access gate. We have 20 video cameras throughout the property that provide surveillance. Our gate software keeps track to everyone who enters and leaves the property, so we always know who has been coming and going. Our site is fully fenced and well lit.
Do I need insurance?
We have insurance available at a very reasonable rate through our affiliate. Your manager will assist you with this when you rent your unit. Some homeowner policies cover self storage, but most do not. You might want to check with your insurance company first to see if you’re covered.types of payments do you accept?
We accept checks, money orders, Visa, Master Card, American Express and Discover. We can set up an automatic payment on your credit card or debit card, which will waive your $10.00 administration fee. We have a drop slot near our office door for after hour payments. Please do not deposit cash into the drop slot.
Do you sell boxes and packing supplies?
Yes, we have a wide variety of boxes in several sizes along with other packing supplies such as mattress covers, tape, utility knives, magnet lights, rope, gloves, batteries and much more, all at discounted prices, in the office.
Do you have any specials for military, students or seniors?
Yes. We offer specials for all of the above. Please check with our manager for details.
Do you have a referral program?
YES! If you are an existing tenant who refers a customer to us who rents a unit, we will pay you $50.00 in cash! Ask your manager for specific information.
What kinds of things cannot be stored in a unit?
Hazardous and toxic materials are strictly prohibited. This includes petroleum products, acetone, etc.
If you have any questions about certain items, please check with the manager.
Do you have a moving truck I can use?
Yes. If you need a moving truck, we have one available for your use if you will be spending a minimum of $150.00 on storage over the next few months. Please call for details, 509-921-6436. |
